Public Grievances Cell

• To receive the grievances of the public for further transmission to the concerned officers/sections in the Ministry, mainly concerning:-
  Environment Pollution.
  Encroaching/Degradation of Forests/illegal cutting of trees/mining etc Pensionery /retirement benefits of IFS Officers/Scientists etc. Service matters of staff of the Ministry and its Attached and Subordinate Offices.
  


• Monitoring of the progress of disposal of public grievances by various Divisions of the Ministry.
  


• Furnishing periodic returns to Department of Administrative Reforms and Public Grievances (DAR&PG) regarding the public grievances received and disposed of.
  


• Correspondence with Department of Pension & Pensioner’s Welfare, Cabinet Secretariat etc. regarding the complaints referred by those Departments.
  


• Dealing with the instructions issued by Department of Administrative Reforms and Public Grievances (DARP&G) in matters relating to the Public Grievances.
  


• Preparation of material for Annual Report.
  



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